Cancellation policy

Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To make use of the right of cancellation, you must inform us

Gilles Tooling GmbH
26, Op der Ahlkerrech
Z.I. Potaschbierg
L-6776 Grevenmacher
Luxembourg
Tel.: +352 26 78 93 -1
Fax: +352 26 78 93 -33
E-mail: info@gillestooling.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation
If you cancel your contract, we will refund the full amount paid to us, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), as soon as possible and at the latest within fourteen days, starting from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the undamaged and unused goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Modification
We reserve the right to change our services without further formalities and to incorporate these resulting changes into the General Terms and Conditions.
In any case, the customer is deemed to have taken note of the General Terms and Conditions and to have accepted them by confirming the order.

Personal information
Visiting the website www.gillestooling.com without placing an order does not involve the exchange of data. The data provided will only be used and stored internally to process the order, in accordance with the amended law of 2 August 2002 on personal data protection. We undertake not to pass on to third parties any information that the customer provides when placing an order, unless this is related to the fulfilment of the contract.

Signature and evidence agreement
The customer expressly accepts that any expression of intent by fax bearing his signature has the same legal effect as an original document signed by him.

In addition, any expression of will by e-mail that identifies the customer as the sender, as well as any expression of will by electronic means (whether by electronic signature within the meaning of the law of 14 August 2000 on electronic commerce, as amended, or by any other means of communication by which the customer expresses his will) shall be deemed to be the customer's consent and shall have the same effect as a document signed by hand.

Notwithstanding the above provisions, Article 1341 of the Civil Code shall not apply to the contractual relationship between the customer and us. We may prove any act or legal transaction by any means of evidence, including testimony, presumption, recording of telephone calls or data or otherwise.

Place of fulfilment, place of jurisdiction, partial invalidity, applicable law
The place of fulfilment for both contracting parties is Luxembourg.

The place of jurisdiction for business transactions with merchants for all legal disputes arising from the contract shall be Luxembourg. In all other respects, the general rules of jurisdiction shall apply.

If individual provisions of the supply contract or these General Terms and Conditions are invalid, the remaining provisions shall continue to apply.

In any case, only Luxembourg law shall apply to the exclusion of foreign law.

Language
In the event of any discrepancies between the English and German versions of these General Terms and Conditions, the German version shall prevail.